What Is Customer Service? (2023)

FAQs

What is customer service for you best answer? ›

Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

Example answers

'For me, good customer service means constantly surprising the customer by exceeding their expectations. It means doing more than the bare minimum to keep the customer happy, and always being willing to go that extra mile to ensure their satisfaction.

"Because I have the experience and expertise in the area of customer support that is required in this position." This is a time to let the customer (the interviewer) know what your product and (YOU) can do for them and why they should listen to what you have to offer.

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

General and Common Customer Service Interview Questions

What does good customer service mean to you? What's the best customer service you've ever received? What do you consider to be the most important skills when providing customer service? How do you ensure you maintain good communication with every customer?

What is an example of customer service? One example of customer service is when a customer receives a product (say, a sweatshirt) and the item doesn't fit. You would need to provide a way for the customer to reach out to you so that they can either return the product or exchange it for a different size.

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

When customers are happy with the service they receive, they are more likely to trust and be loyal to that company. Good customer service creates a positive experience for customers, which can result in repeat business and referrals. Good customer service is the lifeblood of any business.

Can you give an example of when you gave excellent customer service? ›

I spoke to my manager to determine our options and my manager gave me the approval to give the guests an available room. I also offered the guests free room service for the inconvenience of having to wait for a hotel room. The guests were so satisfied that they left a glowing review online after their stay."

Express your personal passion for the employer's product/service/mission. Employers want to know you're passionate about what they do, whether it takes the shape of a product, a service, a mission, or a brand. You can also connect your passion to the company's core values, which can often be found on their website.

Think about: your enthusiasm for the profession and the employer and your desire to make your mark. your personal qualities, such as your drive and willingness to learn. the skills the employer seeks and how you have demonstrated them in the past – your answer should show why you would be competent in the job.

Why should we hire you? Make your lack of experience work in your favour. Use this as a strength and tell the panel you are fresh, enthusiastic, hungry and ready to get started! You want the panel to hire you because of your passion for this job and how much you are attracted to their company.

For starters, I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. It's not just my background in leading successful projects for Fortune 500 companies, but also my passion for the industry that drives me to succeed.

Focus on your strengths related to customer service

If you've had some customer service jobs before, you should focus mostly on that in your introduction, briefly explaining what you did, learned, achieved, and how it makes from you a good candidate for the position.

Excellent customer service means going beyond meeting your customer's basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They're actually happy with your products and services.

What is a good customer? ›

Great Customers are Advocates. Great customers, when they truly are getting tremendous value from your product, become more than just happy. They do more than just references. They give you more than just high customer satisfaction marks. They become advocates.

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

“To me, customer service means ensuring that the client or customer has the best experience possible. I've learned that by listening to the customer's desires, concerns, and perspective, I'm able to figure out the best way to solve any issues that come up.

A customer is an individual or business that purchases another company's goods or services. Customers are important because they drive revenues; without them, businesses cannot continue to exist.

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

Staying Positive in Tough Situations

In the interview, ask how candidates have dealt with difficult customers – and listen for attitude. Extroverted people who tend to be friendly and engaging with strong communication skills and empathetic listening skills are generally well suited for this role, Lopes says.

How do you demonstrate good customer service skills? ›

You can actively demonstrate customer service skills as part of the job interview. Showcase these skills by arriving on time, responding clearly to interview questions, maintaining eye contact and presenting a friendly demeanour.

'This opportunity is really exciting for me as I will be able to…' 'I see the role as a way of developing my career in a forward-thinking/well-established company/industry as…' 'I feel I will succeed in the role because I have experience in/softs skills that demonstrate/ I've taken this course…'

If you can explain how the role aligns with your career goals or how the company's work interests you or how it connects to something you're passionate about, you can show the interviewer that you understand what you want from the company and what they want from you.

Answering “How Did You Hear About Us?” – 10 Sample Answers

You were looking actively for jobs and found it on a job board, careers website, while searching jobs on LinkedIn, etc., and that's how you first saw their job. You have a colleague or friend in the company who suggested you apply or mentioned they were hiring.

Ask the what the range is for the job or ask to hear the interviewer's best offer. “The goal is to get them to mention their ideal range first since that will put you at an advantage for negotiations,” Magas says. You say: “In general, I expect a salary that's consistent with current employees at the same level.

Rather than offering a set number of the salary you expect, provide the employer with a range in which you'd like your salary to fall. Try to keep your range tight rather than very wide. For example, if you want to make $75,000 a year, a good range to offer would be $73,000 to $80,000.

“As a fresher, I bring a lot to the table in terms of skill and ability. I am very flexible and adaptive to learning new things, which means I will be able to contribute something capable to the growth of the company. My last project in Operations taught me how to be a team player.

These can be professional skills, areas of expertise, personal qualities, or any relevant experience. Also, consider any impressive accomplishments from your past or career goals that speak to your commitment to the field. Think of ways to out-do the other candidates.

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

How do you apologize to a frustrated customer? ›

Why work in customer service? Working in customer service can be extremely rewarding. You help people achieve goals and play a direct role in customer success. And, the professional skills you develop in this field can be applied to any career you pursue.

“To me, customer service means ensuring that the client or customer has the best experience possible. I've learned that by listening to the customer's desires, concerns, and perspective, I'm able to figure out the best way to solve any issues that come up.

To me, a customer service call center is the frontline of all customer interactions. It's the job of call center agents to listen and understand customer concerns while also providing helpful information. At the end of the day, customer service call centers need to create satisfied customers with every call.

Focus on the job at hand

'I want this job because I have clear skills that will help me achieve...' 'This role will give me the opportunity to combine both my skills in [skill 1] and [skill 2] to achieve...' 'I love [job role specific task] and my last job took me away from that.

Express your personal passion for the employer's product/service/mission. Employers want to know you're passionate about what they do, whether it takes the shape of a product, a service, a mission, or a brand. You can also connect your passion to the company's core values, which can often be found on their website.

Have a positive, upbeat demeanor during the interview, since those are qualities that most companies will look for in people providing customer service. Look for opportunities to demonstrate that you understand how to provide effective customer service, and that, in particular, you are aware of the company's needs.

Why should we hire you with no experience? ›

Why should we hire you? Make your lack of experience work in your favour. Use this as a strength and tell the panel you are fresh, enthusiastic, hungry and ready to get started! You want the panel to hire you because of your passion for this job and how much you are attracted to their company.

After 5 years, I see myself in a respectable position and a highly skilled knowledgeable person in my area of interest and domain. I want to see myself more grown technically and at much higher position, and grow along with organization.

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.